Frequently Asked Questions
What is the best season to interact with the dolphins?
I have not snorkeled before - can I participate?
Am I likely to get seasick?
Where do we go to see the dolphins and snorkel?
Are dolphin sightings guaranteed?
Will we swim with the dolphins?
Federal regulations and the Marine Mammal Protection Act in the U.S. prohibit swimming with wild dolphins. However, we do spend time snorkeling at different areas during the excursion. Some of the new Key West Dolphin Tour companies may suggest that they might give you the opportunity to swim with the dolphins. Reputable dolphin tour companies in Key West offer the opportunity to observe / watch the wild dolphins, not to swim with them. I highly recommend that you choose a wild dolphin tour company that is a member of the Florida Keys Wild Dolphin Alliance for your Key West excursion.
Do we extend discounts for children, seniors, military, locals, and/or repeat guests?
Is it customary to leave a gratuity?
A customary gratuity is based on 15-20% of the ticket price. While it is not required it is most definitely appreciated. No matter what, we always strive to provide you with an excellent experience.
Which trip is better - the morning or the afternoon?
How far / long to the dolphins 'Playground'?
How deep is the water?
Will children enjoy the trip?
How does a wild dolphin journey compare to a captive dolphin experience?
Can we bring our dog(s)?
What happens if Wild About Dolphins cancels our tour due to inclement weather conditions?
Please Note the Following Terms of Agreement/Consent:
1. If you booked online and paid in full at time of booking, you will receive a full refund in the event of a 48-hour cancellation notice with your email notification. Wild About Dolphins reserves the right to cancel your tour in the event of high winds, thunderstorms, and all unsafe conditions. You will receive a full refund if your tour is cancelled by Wild About Dolphins and you are not able to reschedule. An awesome online company — Fareharbor – processes all online Book Now / Prepaid tours. Refunds for prepaid tour cancellations can take up to 14 business days to process.
2. If you booked direct by calling Wild About Dolphins you will not be charged in advance. In the event of a 48-hour cancellation notice or inclement bad weather conditions, the credit card you provided to confirm your trip will not be charged. Wild About Dolphins reserves the right to verify and authorize your credit card prior to your tour. While this is not an advance charge for your trip, you assume full obligation for tour payment if you cancel your confirmed tour outside our 48-hour policy. Trip payment is due in full prior to your tour; you are welcome to use the credit card used to confirm your tour or pay with alternate credit card, traveler’s checks, or cash.